TERMS AND CONDITIONS OF SELLING YOUR WATCH
Effective Date: August 19, 2025
Last Updated: August 19, 2025
INTRODUCTION
These Terms and Conditions (together with the documents expressly referred to herein) set out the basis on which you may sell your watch (“Watch”) to The Watch Buyers Group or, where offered, part-exchange it for credit in the form of a gift certificate.
These Terms and Conditions apply to every contract between us for the purchase of your Watch. Please read them carefully. By selling us your Watch, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other documents expressly incorporated herein.
If you do not agree to these Terms and Conditions, you may not proceed with accepting any Initial Quote.
Important: Please review Clauses 15 and 18, which contain limitations of liability.
1. DEFINITIONS
- Box: The genuine manufacturer’s box that accompanies the Watch.
- Final Valuation: The final offer issued by The Watch Buyers Group for the purchase of the Watch, following inspection.
- Initial Quote: A non-binding preliminary quote based on the information you provide before inspection.
- Papers: The manufacturer’s warranty documentation and any supplementary materials that originally accompanied the Watch, including sales receipts or guarantee documents.
- Watch: The watch (or any part of it) you intend to sell, including any Box, Papers, promotional material, or documentation, where applicable.
- The Watch Buyers Group, We, Us, Our: The Watch Buyers Group, with principal place of business at 140 S Lake Avenue, Suite 249, Pasadena, CA 91101, United States.
- Working Days: Monday through Saturday, excluding Sundays and U.S. federal holidays. Our business hours are Monday–Friday 10:00 a.m.–4:00 p.m. PST, and Saturday 10:00 a.m.–1:00 p.m. PST.
- Customer, You, Your: The person selling a Watch to us under these Terms and Conditions.
Clause headings are for convenience only and shall not affect interpretation. Words in the singular include the plural and vice versa.
2. OUR CONTRACT WITH YOU
a. To obtain an Initial Quote, you must provide details of your Watch through our website or in person, including brand, model, age, serial number (if available), and whether Box and/or Papers are present.
b. If you visit our office in person, you must present two original forms of identification (see Clause 11).
c. Any Initial Quote is based on the information you provide. Providing false, misleading, or incomplete information may result in an inaccurate quote.
d. We will notify you of the Initial Quote via email, phone, or online notification. All Initial Quotes are non-binding, “subject to contract,” and may be amended or withdrawn at any time.
e. Unless otherwise agreed, an Initial Quote will remain open for 14 days.
f. Once you accept the Initial Quote, you must deliver your Watch to us in accordance with Clause 4 (“Delivery”).
g. After receipt, we will inspect the Watch (typically within 2–5 Working Days). Following inspection, we may issue a Final Valuation.
h. The Final Valuation may differ from the Initial Quote if:
- The Watch does not match your description;
- The condition materially affects value;
- Relevant factors were not disclosed; or
- Other circumstances justify an adjustment.
i. If you accept the Final Valuation, The Watch Buyers Group will pay you by check, ACH bank transfer, or other reasonable electronic method. A confirmation email will be sent confirming the agreed payment.
j. Part-exchanges are treated as two separate contracts: (1) your sale of the Watch to us, and (2) your purchase from us.
3. PRICE AND PAYMENT
a. All quotes and payments are in U.S. Dollars (USD).
b. Payment will typically be made via ACH transfer, wire transfer, or check. We reserve the right to use another reasonable method.
c. You are solely responsible for providing accurate payment details. We are not liable if you provide incorrect bank or mailing information.
d. Payments by ACH or wire transfer may take up to 7 Working Days to clear. We are not responsible for delays caused by third-party banking systems, but will take reasonable steps to ensure prompt payment.
e. Payment to third parties is not permitted unless expressly agreed in writing. International sellers may incur additional bank charges.
f. If the Watch is counterfeit, stolen, not legally owned by you, or otherwise in breach of your undertakings (see Clause 7), no payment will be due, and we may rescind the contract.
g. Any sums owed by you to us (e.g., for servicing costs) may be deducted from your payment.
h. Errors: If a quote or valuation error is obvious and reasonably identifiable as such, we are not obliged to purchase the Watch at that incorrect price.
4. DELIVERY
a. Once you accept our Initial Quote, we will normally provide you with a prepaid, insured shipping label for delivery of your Watch to our offices (or another location we designate). This service is complimentary, and the shipment will be insured up to the amount of the Initial Quote, unless otherwise specified in writing.
b. All shipments should include our delivery note. Failure to include it may delay processing.
c. If you choose to use your own shipping method rather than our provided service, you do so at your own cost and risk, and you will be solely responsible for ensuring proper packaging, insurance, and proof of posting.
d. Responsibility for the Watch passes to us only once it has been received at our offices (or another designated location). If you use our provided shipping label, we accept the risk of loss or damage in transit up to the insured value. If you use your own shipping, you retain that risk.
e. By agreement, we may arrange collection, subject to a service charge.
f. Ownership of the Watch transfers to us only after (i) you accept the Final Valuation, and (ii) we initiate payment.
5. CUSTOMS & IMPORT/EXPORT OBLIGATIONS
If you are outside the U.S., you are responsible for all import/export duties, taxes, and related obligations. Certain materials (e.g., exotic leather straps, gemstones) may carry additional requirements. We accept no liability for your failure to comply with such laws.
6. THE ITEMS
You warrant that your Watch will:
- Match its description;
- Be of satisfactory quality and condition; and
- Be free from significant defects.
7. YOUR UNDERTAKINGS
You confirm that:
- All information you provide is true, complete, and accurate;
- You have not concealed any fact affecting the Watch’s identity, provenance, or authenticity;
- You own the Watch outright and may sell it free of liens or claims;
- The Watch is not stolen, subject to finance, or reported lost;
- The Watch is genuine, not tampered with, and not an insurance “write-off”;
- All applicable taxes and duties relating to your ownership have been paid.
8. REMEDIES
If you breach these Terms, we may:
- Terminate the contract;
- Reject and return the Watch at your cost;
- Require repayment of any sums paid;
- Seek damages; and
- Exercise any statutory rights.
You agree to indemnify us for all losses, costs, or claims arising from your breach.
9. LIEN
We may hold any of your property in our possession until all sums owed to us are paid.
10. PART-EXCHANGES
See Clause 2(j). If your part-exchange Watch is found counterfeit, stolen, or otherwise in breach, we may rescind both contracts and require return or repayment.
11. PROOF OF IDENTITY
We require two original forms of ID:
Proof of Identity: Passport, driver’s license, or state-issued photo ID.
Proof of Address: Recent utility bill, lease agreement, mortgage statement, or bank statement.
12. PROOF OF PURCHASE
Where possible, you should provide the original purchase receipt or invoice. A warranty card alone is not sufficient. We may, at our discretion, proceed without proof of purchase.
13. LOSS OR DAMAGE
Where possible, you should provide the original purchase receipt or invoice. A warranty card alone is not sufficient. We may, at our discretion, proceed without proof of purchase.
If your Watch is lost or damaged while in our possession, we will compensate you based on the Final Valuation or trade price, whichever is lower. Payment will be made within 30 days, regardless of insurer reimbursement.
14. PRIVACY
See our Privacy Policy: https://www.thewatchbuyersgroup.com/privacy-policy.
15. OUR LIABILITY
- We are not liable for lost profits, indirect, or unforeseeable damages.
- Our total liability shall not exceed the Final Valuation.
- Nothing excludes liability for death, personal injury, or fraud.
- Some states do not permit certain exclusions; local law may override these limits.
16–24. [Standard Clauses]
- Entire Agreement
- No Partnership or Agency
- Events Outside Our Control
- Communications (in writing includes email)
- Waiver
- Severability
- Variation (must be in writing)
- Third Party Rights (none)
- Right to Vary (may amend Terms with notice)
25. GOVERNING LAW AND ARBITRATION
These Terms are governed by the Federal Arbitration Act and, where applicable, the laws of the State of California.
Any dispute arising out of these Terms shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, except that either party may bring qualifying claims in small claims court.
Arbitration will take place in Los Angeles County, California, or, at your election, in the U.S. county where you reside.
Both parties waive the right to a jury trial or class action. Disputes must be pursued individually. The arbitrator may award any remedy available in court, provided relief is individualized.
Before filing arbitration, the parties must attempt good-faith resolution for 30 days.
26. OUR DETAILS
“The Watch Buyers Group” is located at 140 S Lake Avenue, Suite 249, Pasadena, CA 91101.
27. YOUR STATUTORY RIGHTS
Nothing in these Terms affects your statutory rights as a consumer.